Monrovia – Passengers of Royal Air Maroc have warned the public against flying onboard the airline or be willing to have their luggage go missing or items stolen from them.
Report by Edwin Genoway – [email protected]
“The aircraft resembles flying rubbish bins, and communication en route is minimal even if something goes wrong, such as an unplanned detour.
“If you do decide to risk it, my advice is to travel with hand luggage only, especially if you are connecting through Casablanca.” – Kelley Morris, a victim
Several passengers boarding the flight between Freetown and Europe, via Casablanca told FrontPage Africa that they frequently lost their luggage onboard the flight and had not gotten any redress.
But the Country Manager for Royal Air Maroc in Liberia, Loudyi Mohammed Amine apologized for the incident.
“We are very sorry that your baggage did not arrive on time for your arrival at your destination. “
“Please be assured that Royal Air Maroc’s staff will make every effort to return it to you as quickly as possible,” Amine told several aggrieved passengers on Tuesday when they stormed the airline’s Sinkor offices.
“If at your destination, one or more items of baggage are missing, please contact immediately the Royal Air Maroc lost baggage service to make an official claim,” he told the passengers, referencing the channel through which they could register their complaints.
He said written confirmation of their claims would be issued with a reference number.
However, some recent victims of the apparent luggage theft onboard the flight told FrontPage Africa that despite a full record of their movements and a barcoded baggage tag, Royal Air Maroc could not even locate their luggage for the past three weeks running.
They expressed frustration over the predicament Royal Air Maroc had put them in, noting that there was a need it be stopped.
The victims told FrontPage Africa that Royal Air Maroc had not bothered to reply or react in any other constructive manner concerning their missing luggage.
One of the victims who also lost his luggage onboard Royal Air Maroc flight from New York, Success Dennis, said it was getting unbearable to constantly see an international airline institution engaging in “dubious” activities with specific focus on the alleged stealing of their luggage.
“For me I see this airline as a dubious airline. I will get my all my luggage back, the management of this airline cannot tell me my bags lost and they expect me to let it go just like that,” Dennis said.
“It is frustrating for me as passenger to lose all that I was coming with,” he said.
Another passenger Thiermon Diallo described the situation as a dream, expressing skepticism over whether or not he would ever get redress since he was an ordinary person.
“I pray strongly that I get my luggage from that airline as soon as possible because I brought lot of things for people and I paid for them at the airline but I don’t know why they will even treat me that way by not bringing my bags,” he complained.
Some of the victimized passengers said they were tired with the poor customer services at Air Maroc, noting that there was a need for it to stop.
“The aircraft resembles flying rubbish bins, and communication en route is minimal even if something goes wrong, such as an unplanned detour. “
“If you do decide to risk it, my advice is to travel with hand luggage only, especially if you are connecting through Casablanca. I have heard testimonies, though, of luggage disappearing on point-to-point flights destination,” Kelley Morris, a victim told the FrontPage Africa.
“They stole my bags and my luggage, since the past three weeks I been coming here for my items but any time I come here they always tell me to wait, this airline is a 4-1-9 entity and it can no longer be trusted, there are many thieves working on the flight,” Timothy Giddings noted angrily.
Kadi Porte an aggrieved passenger also noted that her luggage did not arrive on time, and that when her four suitcases finally arrived, they had been broken into.
“All of my suit cases were broken into and items taken from them,” Madam Porte explained. “I bought laptops, recorders, cameras and other items…and all of those items were missing from my bags.”
Madam Porte also called on the Government of Liberia to bring to book the Royal Air Maroc so that passengers could get back their missing luggage and items.